1. What types of products do you offer?
We offer digital residential design concepts, preliminary floor plan layouts, architectural style concepts, exterior design ideas, space-planning recommendations, and related digital design presentations. The exact deliverables depend on the product or package selected.
2. Are your products physical items?
No. Our products are digital design products and related design services. No physical goods are shipped to your address.
3. How long does delivery take?
Our standard estimated completion and digital delivery timeframe is 7–12 business days after payment confirmation and receipt of all required project information.
The timeframe may be affected if essential project details are missing or additional clarification is needed.
4. How will I receive my design files?
Completed files are delivered electronically, usually through email attachments, a secure download link, or another agreed electronic method.
Depending on your selected package, files may be provided in PDF, JPG, PNG, or other expressly specified formats.
5. What information should I provide after placing an order?
Depending on your project, useful information may include:
- Approximate building or property dimensions.
- Your preferred architectural style.
- Required rooms and functional needs.
- Existing floor plans or site information, if available.
- Reference photographs, inspiration images, or other design preferences.
Providing complete and accurate information helps us prepare the agreed design concept.
6. Can I request changes to my design?
Revision availability depends on the package you purchase. The product description or written project agreement will specify the number of included revision rounds.
Requests that substantially change the original requirements or exceed the agreed scope may require an additional fee.
7. Do your designs include construction drawings?
Not automatically. Our standard digital design concepts are intended for preliminary planning and visualization.
Structural engineering, detailed construction drawings, permit-ready documents, official approvals, and construction services are excluded unless expressly listed in the purchased package or agreed in writing.
Please consult appropriately licensed local professionals before using a design for construction.
8. Can I use the design to build my house?
Our design concepts can help you explore and communicate your ideas. However, a preliminary concept may not contain all the technical details required for construction.
Before building or making structural modifications, you should have the design reviewed by qualified professionals to verify applicable building codes, structural requirements, site conditions, and permit requirements.
9. What happens if I do not receive my files?
First, check your inbox, spam folder, junk folder, and other email folders.
If your files are still missing after the expected timeframe, contact [email protected] with your order number and the email address used at checkout. We will review your order status and help resolve the issue.
10. Can I cancel my order or request a refund?
Refund eligibility depends on the order status, whether design work has started, whether deliverables have been completed or provided, and applicable law.
Please review our Refund Policy for full details. To submit a request, email [email protected] with your order number and the reason for your request.
11. How long do approved refunds take?
Approved refunds are generally submitted for processing within 3–5 business days to the original payment method where supported. The time required for funds to appear in your account depends on your bank, card issuer, or payment provider.
12. Are revisions included in the purchase price?
Revisions are included only when specified in the product description or written project agreement. The number of included rounds and the scope of eligible adjustments depend on the package purchased.
Additional work outside the agreed scope may require a separate quotation.
13. Do you provide services outside the United States?
Our stated service area is the United States. Please contact us before purchasing if you have questions about project location requirements or whether your specific project can be accommodated.
14. How can I contact customer support?
For order questions, digital file access, project information, or general inquiries, please contact us using the details below.
Jeremy Signature Realty LLC
Address: 320 EPTON ST ARCADIA SC 29320
Email: [email protected]
Customer Support: [email protected]
Website: https://jeremyscottowings.com